Returns and refund
Great Karoo Spirit accepts returns on an expired or damaged product only where such expiration or damage occurred before you accepted the product from the courier. Please therefore check your product carefully before signing for it.
Should you choose to not sign for and accept delivery of a product because it is damaged or, where relevant, past its expiration date, you must notify us within 24 hours of delivery.
We will then arrange to have the product collected. Please ensure that you receive confirmation that your communication with Great Karoo Spirit was received within 1 day, to ensure the 24-hour return period is not exceeded.
If you notify us of damage or expiration after the 24-hour period, the product must be sent back to us at your cost.
Where the return is accepted by Great Karoo Spirit, the refund will be processed via the initial payment method (i.e. return EFT to the same bank account or return payment to the same credit card used for your purchase).
Please note that all returned products must be returned in their original packaging and in the same condition as you received them.